Privacy Policy for HerTale

Last updated: September 2025

1. Information We Collect

Personal Information: Full name, Email address, Phone number, Address & location data, Profile photo, Payment details (via secure third-party gateways), Aadhaar or ID documents (for chef and delivery verification).
Usage Information: Orders placed, Meals/products viewed, Ratings/reviews given, App usage patterns (analytics).
Device & Log Data: IP address, Device type & OS, Session logs, Cookies & similar technologies.

2. How We Use Your Information

Create and manage user accounts.
Match customers with home chefs and delivery partners.
Process orders and payments.
Communicate via email, SMS, or in-app notifications.
Improve our services, UI/UX, and customer support.
Verify seller/delivery identities for safety.
Show personalized meal or product recommendations.

3. Information Sharing

We do not sell your personal data.
We may share your data with Delivery Partners, Home Chefs, Third-Party Payment Providers, and Service Providers (hosting, email, SMS, analytics).

4. Data Security

SSL encryption, Hashed passwords, OTP-based login, Role-based access controls.
Use HerTale responsibly and notify us of any suspicious activity.

5. Data Storage & Transfers

Data is stored on secure cloud servers (located in India or compliant countries).
We retain data only as long as needed for the purposes stated in this policy.

6. Children’s Privacy

HerTale is not intended for individuals under the age of 13.
We do not knowingly collect data from children.

7. Your Rights

Access your personal data.
Correct or update your information.
Request deletion of your account and data.
Opt out of marketing communications.
Contact us at privacy@hertale.com to exercise your rights.

8. Cookies & Tracking

We use cookies and analytics to: Improve app performance, Understand customer behavior, Provide targeted offers or chef recommendations.
You can control cookie settings in your browser/app preferences.

9. Contact Us

HerTale Support Team
Email: support@hertale.com
Address: [Insert Registered Address]

10. Changes to this Policy

We may update this Privacy Policy from time to time.
We’ll notify you of significant changes via email or in-app notifications.